TERMS AND CONDITIONS

AGE RESTRICTIONS

A. ENTRY TO FILMS AND EVENTS IS RESTRICTED BY THE CLASSIFICATION GIVEN BY THE BRITISH BOARD OF FILM CLASSIFICATION (BBFC). WE ARE REQUIRED TO REFUSE ADMISSION TO ANYONE WHO IS BELOW THE MINIMUM AGE REQUIRED BY THE RELEVANT CLASSIFICATION. HOWEVER, IF WE HOST OUR EVENTS OUTSIDE THE UNITED KINGDOM WE MAY FOLLOW DIFFERENT RATING RECOMMENDATIONS:

  1. ANYONE CAN BE ADMITTED TO FILMS CLASSIFIED AS U OR PG.

  2. CHILDREN UNDER 12 CAN BE ADMITTED TO FILMS CLASSIFIED AS 12A BUT ONLY IF ACCOMPANIED BY AN ADULT (I.E. SOMEONE OVER THE AGE OF 18).

  3. NOBODY UNDER THE AGE OF 15 CAN BE ADMITTED TO FILMS CLASSIFIED AS 15.

  4. NOBODY UNDER THE AGE OF 18 CAN BE ADMITTED TO FILMS CLASSIFIED AS 18.

B. CHILDREN AGED FOURTEEN AND UNDER MUST BE ACCOMPANIED BY A PARENT OR GUARDIAN AT ALL TIMES, EXCEPT CHILDREN AGED BETWEEN EIGHT AND FOURTEEN YEARS, WHO ARE ATTENDING A SPECIFIC KIDS CLUB SCREENING.

C. WE RESERVE THE RIGHT TO REFUSE ADMISSION TO GROUPS OF TWO OR MORE GUESTS AGED SEVENTEEN OR UNDER, IF UNATTENDED BY A RESPONSIBLE ADULT.

D. WE RESERVE THE RIGHT TO REQUIRE YOU TO PROVE YOUR AGE WITH APPROPRIATE PHOTOGRAPHIC ID (PASSPORT, DRIVING LICENSE, PASS CARD) IF YOU ARE GOING TO A 12A, 15 OR 18 FILM OR PURCHASING AN ALCOHOLIC DRINK. IF YOU ARE UNABLE TO PROVE YOUR AGE YOU WILL BE NOT BE ABLE TO WATCH THE FILM OR BUY AN ALCOHOLIC DRINK. WE RESERVE THE RIGHT TO ASK FOR SUCH PROOF AT ANY TIME YOU ARE ON OUR PREMISES.

E. IF YOU BUY A TICKET BEFORE WE KNOW ITS CLASSIFICATION AND YOU ARE NOT OLD ENOUGH TO BE ADMITTED TO THE SCREENING WE WILL ISSUE YOU WITH A FULL REFUND.

FOOD AND DRINK

A. ONLY FOOD & DRINK PURCHASED AT THE CINEMA MAY BE CONSUMED WITHIN THE CINEMA.

B. TAP WATER IS AVAILABLE AT THE CINEMA.

C. YOU MUST OBSERVE THE LICENSING REGULATIONS AT THE CINEMA CONCERNING THE SALE AND CONSUMPTION OF ALCOHOLIC DRINKS.

D. YOU MUST NOT SMOKE ANYWHERE INSIDE THE VENUE OR SCREENING AREA. THIS INCLUDES E-CIGARETTES.

PRICES AND PAYMENTS

A. OUR CURRENT PRICES ARE OUTLINED AT THE CHECKOUT OF EACH FILM YOU SELECT.

B. PRICES ARE SUBJECT TO CHANGE AT ANY TIME.

C. ALL PRICES ON THE WEBSITE ARE INCLUSIVE OF VAT UNLESS OTHERWISE STATED.

D. PRICES FOR PRIVATE HIRES ARE EXCLUSIVE OF VAT UNLESS OTHERWISE STATED.

GENERAL

A. MOBILE PHONES AND OTHER ELECTRONIC ITEMS MUST BE SWITCHED OFF OR IN SILENT MODE BEFORE YOU ENTER THE AUDITORIUM. YOU MUST NOT USE PHONES INSIDE THE AUDITORIUM/SCREENING AREA DURING THE SCREENING.

B. TO AVOID DISTURBING CUSTOMERS WHO ARRIVE ON TIME, CUSTOMERS ARRIVING AFTER THE FILM HAS STARTED WILL BE REFUSED ADMISSION TO THE PERFORMANCE. HOWEVER, YOU MAY TAKE YOUR SEATS DURING THE INTERMISSION. SHOULD YOU DECIDE TO LEAVE REFUNDS WILL NOT BE ISSUED BY US IN THESE CIRCUMSTANCES.

C. YOU MUST ADHERE WITH ANY HEALTH AND SAFETY PROCEDURES OR INSTRUCTIONS THAT ARE IN PLACE AND NOTIFIED TO YOU BY OUR STAFF OR BY NOTICES.

D. IT IS A SERIOUS CRIMINAL OFFENCE TO COPY OR ATTEMPT TO COPY ANY FILM OR OTHER COPYRIGHT MATERIAL EXHIBITED IN ANY PART OF THE CINEMA, PUNISHABLE ON CONVICTION WITH AN UNLIMITED FINE AND IMPRISONMENT OF UP TO A MAXIMUM OF TEN YEARS. YOU ARE NOT PERMITTED TO BRING CAMERAS AND/OR RECORDING EQUIPMENT OF ANY KIND INTO THE CINEMA.

E. AS A COURTESY TO YOUR FELLOW AUDIENCE MEMBERS, AND TO PREVENT FILM THEFT, WE ASK THAT CUSTOMERS DO NOT ENTER ANY CINEMA AUDITORIUM USING ANY 'WEARABLE TECHNOLOGY' CAPABLE OF RECORDING IMAGES. ANY CUSTOMER FOUND WEARING SUCH TECHNOLOGY WILL BE ASKED TO REMOVE IT AND MAY BE ASKED TO LEAVE THE CINEMA.

F. WE ENDEAVOUR TO SHOW FILMS IN ACCORDANCE WITH THE PROGRAMME THAT WE ADVERTISE.

HOWEVER, THERE MAY BE CIRCUMSTANCES IN WHICH WE ARE UNABLE TO COMPLY WITH THE ADVERTISED PROGRAMME AND IN SUCH CASES OUR LIABILITY TO YOU IS LIMITED TO A FULL REFUND OF THE TICKETS PURCHASED. WE ARE UNABLE TO TAKE RESPONSIBILITY FOR PROGRAMME INFORMATION ADVERTISED BY THIRD PARTIES.

G. WE OPERATE A NO REFUND POLICY, EXCEPT IN CIRCUMSTANCES WHERE THERE HAS BEEN A FAULT ON THE LUM CINEMA’S PART.
 

H. WE RESERVE THE RIGHT TO ASK FOR PROOF OF STATUS FOR MEMBERSHIPS OR CARDS THAT ALLOW YOU TO ACCESS OUR DISCOUNTED RATES.

I. YOU MUST NOT PURCHASE TICKETS EXCEPT FOR PERSONAL USE AND YOU REPRESENT AND WARRANT THAT TICKETS ARE NOT PURCHASED AS PART OF ANY FORM OF A FOR-PROFIT BUSINESS OR COMMERCIAL ACTIVITY UNLESS WE HAVE EXPRESSLY AUTHORISED OTHERWISE IN WRITING.

J. WE ACCEPT NO RESPONSIBILITY FOR ANY PERSONAL PROPERTY THAT IS BROUGHT TO A LUM CINEMA EVENT. 

 

K. YOU MUST COMPLY WITH THE CONDITIONS ON OUR LICENCE AS NOTIFIED TO YOU BY OUR STAFF OR BY NOTICES.

REFUSAL OF ADMISSION

A. WE RESERVE THE RIGHT TO REFUSE ADMISSION OR REQUIRE YOU TO LEAVE THE PREMISES WITHOUT A REFUND IF YOU:

1.BEHAVE IN AN ANTI-SOCIAL OR THREATENING MANNER; OR PUT THE SAFETY OF OUR CUSTOMERS, OUR EMPLOYEES OR OUR PROPERTY AT RISK; OR BRING A CAMERA OR RECORDING EQUIPMENT OF ANY KIND INTO THE CINEMA; OR OTHERWISE BREACH THESE TERMS.

WEBSITE TERMS OF USE

A. THE TERMS IN THIS SECTION (‘WEBSITE TERMS’) SET OUT THE LEGALLY BINDING TERMS WHICH APPLY TO EVERYONE WHO ACCESSES OR USES THE WEBSITE. BY ACCESSING OR USING THE WEBSITE YOU AGREE TO BE BOUND BY THESE WEBSITE TERMS. IF YOU DO NOT WISH TO BE BOUND BY THESE WEBSITE TERMS YOU MUST LEAVE THE WEBSITE IMMEDIATELY, OR NOT ENTER IT AT ALL.

 

B. THE WEBSITE IS PROVIDED FREE OF CHARGE AND WE MAKE NO GUARANTEE THAT IT WILL BE UNINTERRUPTED OR ERROR-FREE. IN ADDITION, WE RESERVE THE RIGHT TO MODIFY OR DISCONTINUE, TEMPORARILY OR PERMANENTLY, ALL OR ANY PART OF THE WEBSITE WITHOUT NOTICE AND WITHOUT LIABILITY.

 

C. THE WEBSITE AND THE MATERIALS ON IT ARE PROTECTED BY COPYRIGHT, TRADEMARK AND OTHER INTELLECTUAL PROPERTY RIGHTS AND LAWS THROUGHOUT THE WORLD. THE MATERIALS ON THE WEBSITE ARE OWNED BY OR LICENSED TO US AND MAY NOT BE COPIED, REPRODUCED, REPUBLISHED, UPLOADED, POSTED, TRANSMITTED OR DISTRIBUTED IN ANY WAY WITHOUT OUR CONSENT. MODIFICATION OF THE MATERIALS OR USE OF THE MATERIALS FOR ANY OTHER PURPOSES IS A VIOLATION OF THE COPYRIGHTS AND OTHER PROPRIETARY RIGHTS.

 

D. THE WEBSITE COULD CONTAIN AT TIMES LINKS TO OTHER WEBSITES WHICH ARE NOT CONTROLLED BY US. THE FACT THAT WE MAY PROVIDE A LINK TO ANY SUCH WEBSITE DOES NOT MEAN THAT WE ENDORSE THAT WEBSITE. SUCH LINKS ARE ONLY PROVIDED FOR YOUR CONVENIENCE AND YOU ACCESS THEM AT YOUR OWN RISK.

ONLINE PURCHASES

A. TICKETS FOR FILMS AND EVENTS AT OUR CINEMA ARE SOLD BY US AT THE PRICES DISPLAYED FOR THE RELEVANT PERFORMANCE AND THE AMOUNT PAYABLE FOR THEM WILL BE DEBITED IMMEDIATELY FROM YOUR CREDIT OR DEBIT CARD. BY REQUESTING TICKETS THROUGH THE WEBSITE YOU ARE PLACING A BOOKING REQUEST FOR THEM ON THESE TERMS WHICH IS ONLY ACCEPTED AND BINDING ON US ONCE WE HAVE DEBITED YOUR CARD.

B. A CONFIRMATION BOOKING REFERENCE WILL BE EMAILED TO YOU.

C.THE EMAIL CONFIRMATION OF YOUR BOOKING WILL SET OUT THE DETAILS OF THE CINEMA TICKETS PURCHASED AND THE TOTAL AMOUNTS PAID FOR YOUR TICKETS AND OTHER ITEMS. ONCE THIS CONFIRMATION HAS BEEN SENT, THE TICKET MAY ONLY BE REFUNDED OR CREDITED IN ACCORDANCE WITH OUR REFUND POLICY AS OUTLINED ABOVE.

D. IN THE CASE OF TICKETS BEING OFFERED FOR SALE AT THE WRONG PRICE ONLINE (I.E. AT A HIGHER OR LOWER PRICE THAN IS APPLICABLE AT THE BOX OFFICE) WE RESERVE THE RIGHT TO INSIST THAT THE TICKETS ARE REFUNDED AND THE CORRECT PRICES CHARGED.

E. IN THE EVENT YOU FORGET YOUR COPY OF THE TICKETS, YOU CAN LET THE BOX OFFICE STAFF KNOW YOUR FULL NAMES AND EMAIL ADDRESS AND THEY WILL FIND YOUR E-TICKETS AND BOOKING CONFIRMATION ON OUR TICKETING SYSTEM ANY TIME FROM WHEN THE BOOKING IS MADE UNTIL THE START OF THE PERFORMANCE.

F. BOOKINGS MADE ON THE WEBSITE ARE ENCRYPTED FOR SECURITY. HOWEVER, YOU ACKNOWLEDGE THAT THE INTERNET IS NOT ENTIRELY SECURE AND WHILST WE TAKE REASONABLE STEPS TO SAFEGUARD THE SECURITY OF ANY CARD INFORMATION YOU IMPART, WE SHALL NOT BE LIABLE FOR ANY DAMAGE YOU MAY SUFFER AS A RESULT OF THE LOSS OF CONFIDENTIALITY OF ANY SUCH INFORMATION.

G. PATRONS MUST ENTER THEIR DETAILS AT THE TIME OF PURCHASING TO CLAIM ANY DISCOUNT, INCLUDING DISCOUNTS ON THE CARD BOOKING FEE. IT IS NOT POSSIBLE TO AMEND THE BOOKING ONCE IT HAS BEEN COMPLETED.

H. TRANSACTIONS WILL APPEAR ON YOUR CARD/BANK STATEMENT AS A PAYMENT TO “WWW.LUMCINEMA.CO.UK”.

BOOKING FEES

A. A BOOKING FEE OF ROUGHLY 2.5% PER TICKET & ANY MERCHANDISE/POPCORN POUCHES (IT MAY VARY) WILL BE PAYABLE FOR ALL ONLINE PURCHASES. BY CONFIRMING YOUR BOOKING YOU ARE AGREEING TO PAY THIS BOOKING FEE IN ADDITION TO THE PRICE YOU PAY FOR YOUR CINEMA TICKET AND/OR MERCHANDISE/POPCORN POUCHES.

 

ONCE A BOOKING IS CONFIRMED THE BOOKING FEE IS NON-REFUNDABLE.

 

SHOULD YOU WISH TO CONTACT US, PLEASE EMAIL:

 

SALES@LUMCINEMA.CO.UK​.

VOUCHERS/DISCOUNTS & CREDIT NOTES

A. ALL REFERENCES TO VOUCHERS INCLUDES CREDIT NOTES AND VICE VERSA.

B. THE VALUE ON THE VOUCHER CAN BE USED TOWARDS PAYMENT FOR THE PURCHASE OF CINEMA TICKETS, POPCORN POUCHES AND ANY MERCHANDISE.

C. YOU MAY GIVE THE VOUCHER/DISCOUNT TO ANYONE ELSE TO USE BUT THE VOUCHER/DISCOUNT MAY NOT BE RE-SOLD.

PLEASE MAKE SURE THAT YOU AND/OR THE RECIPIENT KEEP THE VOUCHER/DISCOUNT SAFE.

 

D. WHERE THE VALUE ON THE VOUCHER/DISCOUNT IS LESS THAN THE TOTAL TRANSACTION VALUE, THE USER WILL BE REQUIRED TO MAKE UP THE DIFFERENCE IN PRICE BY ANY ACCEPTABLE MEANS.

 

E. WHEN THE VALUE ON THE VOUCHER/DISCOUNT IS MORE THAN THE TOTAL TRANSACTION VALUE:

-IF USED AT THE BOX OFFICE, THE REMAINING BALANCE CAN BE REISSUED AS A NEW VOUCHER/DISCOUNT.

-IF USED ONLINE, THE REMAINING BALANCE WILL BE LOST.

F. VOUCHER/DISCOUNT VALIDITY PERIOD: THE VOUCHER/DISCOUNT SHALL BE VALID FOR 12 MONTHS FROM THE DATE OF PURCHASE.

ANY BALANCE UNUSED AT THE END OF THE VALIDITY PERIOD WILL BE CANCELLED AND NO REFUND WILL BE GIVEN.

G. VOUCHERS/DISCOUNTS MAY NOT BE EXCHANGED FOR CASH.

 

H. DEFACED OR ILLEGIBLE VOUCHERS/DISCOUNTS WILL NOT BE ACCEPTED.

I. THE VOUCHER/DISCOUNT DOES NOT ENTITLE THE USER TO PREFERENTIAL TREATMENT OVER OTHER CUSTOMERS FOR

THE PURCHASE OF CINEMA TICKETS, POPCORN POUCHES AND MERCHANDISE.

 

J. THE VOUCHER/DISCOUNT DOES NOT ENTITLE YOU TO ANY CREDIT OR OTHER FORM OF FINANCIAL ACCOMMODATION.

 

K. OTHER TAXES OR COSTS MAY EXIST IN RELATION TO THE VOUCHER/DISCOUNT THAT ARE NOT IMPOSED BY US.

 

L. VOUCHER/DISCOUNT CANCELLATION RIGHTS:

-YOU MAY CANCEL YOUR PURCHASE OF THE VOUCHER/DISCOUNT AND CLAIM A REFUND AT ANY TIME UP TO FIFTEEN (15) CALENDAR DAYS FROM (AND INCLUDING) THE DAY ON WHICH YOU RECEIVE OUR EMAIL CONFIRMING ACCEPTANCE OF YOUR ORDER (THE "CANCELLATION PERIOD"). IF THE VOUCHER/DISCOUNT HAS BEEN USED BEFORE YOUR CANCELLATION HAS BEEN PROCESSED, YOU WILL ONLY RECEIVE A REFUND OF THE BALANCE REMAINING ON THE VOUCHER/DISCOUNT AT THAT TIME.

-ONCE THE CANCELLATION PERIOD HAS EXPIRED, YOU WILL NOT BE ABLE TO CANCEL YOUR PURCHASE OF THE VOUCHER/DISCOUNT OR CLAIM ANY REFUND IN THAT RESPECT.

-IF THE VOUCHER/DISCOUNT CODE DOES NOT WORK, YOU MUST CONTACT US BY EMAIL AS SOON AS POSSIBLE SO THE VOUCHER/DISCOUNT CODE CAN BE CANCELLED AND A NEW VOUCHER/DISCOUNT CODE MAY BE ISSUED TO YOU. OUR LIABILITY IN SUCH CASES IS LIMITED TO ISSUING A NEW VOUCHER/DISCOUNT CODE TO THE SAME VALUE OF THE OUTSTANDING BALANCE ON THE ORIGINAL VOUCHER/DISCOUNT AT THE TIME OF REPLACEMENT.

N. LIABILITY

A. EXCEPT AS EXPRESSLY PROVIDED IN THE CONDITIONS, ALL WARRANTIES, CONDITIONS OR OTHER TERMS IN FAVOUR OF YOU OR THE USER IMPLIED BY STATUTE OR COMMON LAW ARE EXCLUDED TO THE FULLEST EXTENT PERMITTED BY LAW.

 

B. NOTHING IN THE CONDITIONS IS INTENDED TO LIMIT OUR LIABILITY FOR FRAUD OR DEATH OR FOR PERSONAL INJURY CAUSED BY OUR NEGLIGENCE, OR SHALL IT BE CONSTRUED TO DO SO.

 

C. WE SHALL IN NO CIRCUMSTANCES BE LIABLE IF THE LUM CINEMA IS CLOSED PERMANENTLY OR TEMPORARILY OR IF THE WEBSITE IS UNAVAILABLE FOR WHATEVER REASON, OR IF A PARTICULAR FILM, FOOD OR BEVERAGE IS UNAVAILABLE FOR WHATEVER REASON.

 

D. WE SHALL NOT BE LIABLE TO YOU OR THE USER BY REASON OF ANY FAILURE OR DELAY IN PERFORMING ANY OF OUR OBLIGATIONS IN RELATION TO THE VOUCHER/DISCOUNT UNDER THE CONDITIONS IF THE FAILURE OR DELAY WAS DUE TO ANY CAUSE BEYOND OUR REASONABLE CONTROL.

E. WE SHALL NOT BE LIABLE TO YOU OR THE USER IN RESPECT OF ANY INDIRECT OR CONSEQUENTIAL LOSS, DAMAGE, COSTS OR EXPENSES OR OTHER CLAIMS FOR CONSEQUENTIAL COMPENSATION WHATSOEVER WHICH ARISE OUT OF OR IN CONNECTION WITH THE VOUCHER/DISCOUNT.

 

F. OUR LIABILITY TO YOU OR THE USER SHALL NOT EXCEED THE AMOUNT PAID BY YOU FOR THE VOUCHER/DISCOUNT.

G. WE SHALL NOT BE LIABLE TO YOU OR THE USER IN THE EVENT OF LOSS, THEFT, UNAUTHORISED USE OR RE-SALE OF ANY VOUCHER/DISCOUNT.

COVID-19 SELF-DECLARATION FORM

ADURING THE CORONAVIRUS PANDEMIC, IF YOU DECIDE TO PURCHASE ONE OF OUR TICKET PACKAGES (2/4 GENERAL ADMISSION TICKETS) WHICH ALLOW YOU AND OTHER ATTENDEES WITH YOU TO SIT NEXT TO EACH OTHER, YOU MUST SIGN THE SELF-DECLARATION FORM CONFIRMING AND DECLARING THAT THE PATRONS ATTENDING OUR EVENTS WITH YOU LIVE TOGETHER AND TAKE FULL RESPONSIBILITY OF YOUR ACTIONS, LIFTING LUM CINEMA LTD. FROM ANY LIABILITY CONCERNING A POSSIBLE INFECTION FROM COVID-19 VIRUS THAT SHOULD SHOW IN THE FOLLOWING DAYS AFTER THE SCREENING EVENT DUE TO YOUR CLOSE CONTACT WITH THE PEOPLE DECLARED IN THE RELEASE FORM.

B. IT WILL NOT BE POSSIBLE TO ACCESS THE EVENT OR THE VENUE UNLESS THIS SELF-DECLARATION FORM HAS BEEN SIGNED BY THE UNDERSIGNED. SHOULD YOU REFUSE TO DO SO, YOU WILL BE ASKED TO LEAVE THE VENUE WITHOUT RECEIVING A FULL REFUND OF YOUR TICKETS.

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REGISTERED OFFICE ADDRESS:

71-75, SHELTON STREET, COVENT GARDEN, LONDON - WC2H 9JQ

LUM CINEMA LTD. IS A LIMITED COMPANY REGISTERED IN ENGLAND & WALES WITH COMPANIES HOUSE.

COMPANY NUMBER: 13052241 

VAT NUMBER: 372277484

© LUM CINEMA LTD. 2021 - ALL RIGHTS RESERVED.