OUR ANSWERS TO YOUR QUESTIONS

FREQUENTLY ASKED QUESTIONS

HOW AND WHEN WILL I RECEIVE MY TICKETS?


TICKETS ARE E-MAILED TO YOU WITHIN 24 HOURS OF BOOKING.
IDEALLY YOU SHOULD SIMPLY SHOW THEM TO US ON YOUR PHONE ON THE NIGHT,
OR PRINT THEM OFF AND BRING THEM ALONG IF YOU PREFER, ALTHOUGH IT’S BETTER FOR THE ENVIRONMENT IF YOU DON’T.

PLEASE CHECK YOUR SPAM OR TRASH FOLDER FOR YOUR CONFIRMATION AND/OR TICKETS IF YOU DON’T SEE THEM IN YOUR IN-BOX. IF YOU DO FIND THEM IN YOUR SPAM FOLDER, PLEASE MAKE SURE YOU ADD HELLO@LUMCINEMA.CO.UK TO YOUR ‘SAFE SENDERS’ LIST AS WE’LL SEND YOU FURTHER USEFUL INFORMATION REGARDING THE SCREENING AS THE DATE APPROACHES.




WHAT IF I FORGET MY TICKETS?


PLEASE TRY AND REMEMBER THEM AS TICKETS ARE REQUIRED FOR ALL CUSTOMERS.
IF YOU HAVE FORGOTTEN, WE’LL HAVE A LIST OF BOOKERS AND WE CAN CHECK THIS WHEN YOU ARRIVE, BUT IT MIGHT TAKE A LITTLE LONGER TO GET IN, AND THE PEOPLE QUEUING BEHIND YOU MIGHT NOT BE VERY HAPPY.




CAN I BUY TICKETS AT THE VENUE?


IF A SCREENING IS ADVERTISED AS ‘SOLD OUT’ THAT WILL MEAN THAT THERE ARE ABSOLUTELY NO TICKETS AVAILABLE ONLINE OR AT THE VENUE. IF THE SCREENING ISN’T ADVERTISED AS ‘SOLD OUT’, THEN WE WILL HAVE LIMITED TICKETS AVAILABLE AT THE VENUE. HOWEVER, WHENEVER POSSIBLE, WE'LL SET UP A STAND OUTSIDE THE EVENT LOCATION AND SELL TICKETS IN ADVANCE ACCEPTING BOTH CASH AND CARD PAYMENTS.




HOW MUCH DO TICKETS COST?


OUR TICKETS COST €14 PER PERSON. TICKETS ARE FINAL AND NON-REFUNDABLE OR EXCHANGABLE.
AS FILM RENTALS CAN VARY BASED ON WHETHER IT'S A NEW RELEASE OR NOT, WE HAVE DECIDED TO HAVE A STANDARD PRICE FOR ALL SCREENINGS TO MAKE THINGS MORE PRACTICAL.
FOR IMMERSIVE SPECIAL EVENTS AND MARATHONS PRICES WILL CHANGE.




CAN I GET A REFUND OR EXCHANGE MY TICKET?


ALL TICKET PURCHASES ARE FINAL, TICKETS CANNOT BE EXCHANGED OR REFUNDED. UNLESS, WE CANCEL THE SCREENING THEN YOU'LL BE NOTIFIED OF THAT IN ADVANCE.




ARE SEATS ALLOCATED?


UNFORTUNATELY, DUE TO COVID-19 SEATS CANNOT BE BOOKED ONLINE. WE WILL ASSIGN YOUR SEAT UPON ARRIVAL. IF YOU ARE IN A GROUP YOU CAN STILL SIT TOGETHER LEAVING AN EMPTY SEAT AT BOTH ENDS TO KEEP A SAFE DISTANCE WITH OTHER GUESTS SEATING NEAR TO YOU.




WHAT AM I NOT ALLOWED TO BRING IN TO THE EVENT?


NO GLASS OF ANY KIND IS ALLOWED IN THEATRE. YOU'RE NOT ALLOWED TO BRING YOUR OWN FOOD, SNACKS OR DRINKS. NO DOGS, OTHER THAN ASSISTANCE DOGS ARE PERMITTED.




ARE THERE TOILET FACILITIES?


YES, THEY ARE AVAILABLE ON SITE.




WHAT HAPPENS IF I ARRIVE LATE?


AS WE START OUR PERFORMANCES 45 MINS AFTER THE DOORS OPEN, WE DO NOT ALLOW ANY LATE COMERS INTO THE SCREENING AREA. THIS IS TO AVOID ANY SORT OF DISTURBANCES. WE WANT OUR PATRONS TO EXPERIENCE OUR CINEMA EVENTS IN A SPECIAL WAY. PLEASE, PLAN YOUR JOURNEY ACCORDINGLY.




IS THERE ANY FOOD & DRINKS ON-SITE?


YES, WE OFFER A WIDE RANGE OF PECULIAR POPCORN TO CHOOSE FROM. THEY ARE ABSOLUTELY TASTY AND YOU WON'T FIND ANYTHING SIMILAR ANYWHERE!




WILL THERE BE PARKING?


YES, PARKING IS AVAILABLE AT AN ADDITIONAL COST. CHECK FOR FREE PARKING OPTIONS ON THE 'MAP&CONTACTS' PAGE ON OUR WEBSITE. THESE ARE SUBJECT TO AVAILABILITY.




IS THE VENUE WHEELCHAIR FRIENDLY?


YES, IT IS!




ARE CHILDREN PERMITTED?


YES, CHILDREN ARE MORE THAN WELCOME AS LONG AS THEY ARE THE CORRECT AGE FOR THE FILM’S CERTIFICATE. PHOTO ID IS RECOMMENDED TO BE ON THE SAFE SIDE. ON CERTAIN SCREENINGS UNDER 16’S MUST BE ACCOMPANIED BY AN ADULT.




ARE DOGS ALLOWED?


ASSISTANCE DOGS ARE MORE THAN WELCOME TO ATTEND SCREENINGS AS LONG AS THEY’RE WELL BEHAVED. UNFORTUNATELY, NO OTHER DOGS ARE ALLOWED AS THIS MAY SPOIL THE ENJOYMENT OF THE SCREENING FOR OTHER MEMBERS OF THE AUDIENCE.




CAN I SMOKE?


SMOKING IS NOT ALLOWED INSIDE THE VENUE, NOT EVEN E-CIGARETTES.




CAN I USE MY PHONE DURING THE FILM?


ABSOLUTELY NOT! WE UNDERSTAND MORE AND MORE PEOPLE TEND TO USE THEIR PHONES AT THE CINEMA AND GET EASILY DISTRACTED. WE WANT TO AVOID THIS AT ALL COSTS. OUR USHERS WILL BE THERE TO REMIND YOU TO PUT YOUR PHONE AWAY AND KEEP THE FOCUS ON THE EVENT. PLEASE, RESPECT YOUR FELLOW CINEMA-GOERS. WE ALSO ASK THAT YOU REFRAIN FROM TALKING, RUSTLING THROUGH BAGS OR DOING ANYTHING WHICH MAY CAUSE A DISTURBANCE TO THOSE AROUND YOU. IF YOU'RE BEING ASKED SEVERAL TIMES TO STOP DISTURBING, WE'LL KINDLY ASK YOU TO LEAVE THE PREMISES.




ARE THERE ANY USHERS ON-SITE?


YES, WE DO! WE ARE AWARE A LOT OF PEOPLE ARE NOT USED TO HAVING USHERS AT THE CINEMA. BUT WE CAN'T EMPHASISE ENOUGH HOW MUCH WE CARE ABOUT MAKING YOUR EXPERIENCE UNIQUE AND SPECIAL. OTHERWISE, YOU CAN EASILY STAY AT HOME AND WATCH NETFLIX, AMAZON OR SKY TV! BUT THAT'S NOT A CINEMATIC EXPERIENCE. SO, IF YOU ENCOUNTER ANY PROBLEMS DURING YOUR STAY WITH US, SPEAK IMMEDIATELY TO THE FRONT OF HOUSE TEAM OR A MANAGER ON SITE. WE ARE HERE TO HELP YOU! IF THE PERSON PERSISTS IN MAKING NOISE, WE'LL ASK THEM TO LEAVE THE PREMISES.




DO I HAVE TO WATCH ALL THE END CREDITS?


FILMS END CREDITS ARE JUST AS IMPORTANT AS THE REST OF THE FILM. WATCHING THE END CREDITS IS A GESTURE OF APPRECIATION, RESPECT AND UNDERSTANDING OF THE MAKING OF A FILM. APART FROM THE DIRECTOR AND THE MAIN CAST, THERE'S A WHOLE HUGE LIST OF PEOPLE WHO ARE INVOLVED IN THE PRODUCTION. FOR THIS REASON, THE EVENT WON'T BE FINISHED UNTIL THE END OF THE CREDITS. HOWEVER, IF YOU DO HAVE TO LEAVE, PLEASE, BE RESPECTFUL OF THE PEOPLE AROUND YOU AND EXIT QUIETLY.




IS THERE AN INTERMISSION?


YES, THERE'S A 15 MINUTES INTERMISSION. THIS IS YOUR TIME TO GO TO THE TOILET, REFILL YOUR DRINKS AND GET SOME MORE POPCORN! FOR CERTAIN SCREENINGS WE DO NOT HAVE AN INTERMISSION. THIS WILL BE NOTED ON THE FILM'S DESCRIPTION ON OUR WEBSITE.




COVID-19 POLICY


LUM CINEMA WILL BE FULLY COMPLIANT WITH THE GOVERNMENT RESTRICTIONS ON SOCIAL DISTANCING AND DISINFECTION OF THE PREMISES. -HAND SANITISERS WILL BE AVAILABLE. -ALL SEATS AND COMMON AREAS WILL BE CLEANED AND SANITISED REGULARLY. -ALL CUSTOMERS WILL BE SEATED WITH A MINIMUM OF A 1M DISTANCE . -FACE MASKS MUST BE WORN AT ALL TIMES. -POPCORN POUCHES AND DRINKS WILL BE SERVED BY THE FRONT OF HOUSE STAFF DIRECTLY TO YOUR SEAT.